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Warranty Information

SKB Warranty

Warranty Information
All SKB Hard Cases are fully warranted to the original owner against defects in materials and craftsmanship for the lifetime of the case. Any defects in workmanship will be covered by SKB. SKB WILL NOT REPLACE CASES DUE TO DAMAGED HARDWARE: all latches, handles, and wheels have been made field replaceable and will be supplied to you at no charge with free priorty shipping through USPS. If you are in need of warranty service or replacement parts, please contact us at (800) 654-5992, option 2.
All Freedom and Hunter Series Sports Cases are fully warranted to the original owner for five (5) years against defects in materials and craftsmanship. Any defects in workmanship will be covered by SKB. Damages due to accident, improper care, negligence, or normal wear and tear, where SKB is not at fault, are NOT covered by SKB.
All SKB Soft products are fully warranted to the original owner for one (1) year against defects in materials and craftsmanship. Any defects in workmanship will be covered by SKB. Damages due to accident, improper care, negligence, or normal wear and tear, where SKB is not at fault, are NOT covered by SKB.
 
$1500.00 Content Coverage Warranty
The incredible strength and durability of our ATA rated cases allow us to offer something no one else in the industry is willing to offer. Money... Moola... Dinero... Bucks... Clams... Long Green, any way you want to say it, we back our cases with what matters most, our word and a commitment that we will pay you up to $1500 to repair or replace any equipment damaged by a commercial airline carrier while secured in our ATA rated cases.
If you have any damage, file a claim with the carrier, then after the claim is settled, submit the claim to SKB. We will pay up to $1500 to cover the outstanding cost. Plain, Simple, Straightforward, True. No registration cards needed. We know our cases are the best and we are willing to stand behind our products. For further information contact the Sports Dept at SKB, 800-654-5992.
  
Million Mile Warranty / Unconditional Lifetime Warranty
SKB Hard Case Products are fully warranted against defects in materials and craftsmanship for the life of the case to the original owner. Any defects in workmanship will be covered by SKB. SKB will repair or replace any product found to be defective. SKB DOES NOT REPLACE CASES FOR DAMAGED HARDWARE. All locks, handles and wheels have been made field replaceable and will be supplied to you at no charge, a simple phone call is all it takes. Replacement parts take just minutes to install. If there is a problem contact our customer service line for further instructions at (800) 654-5992.
  
Freedom / Economy Case Warranty
Freedom Sports Cases are warranted for five (5) years to the original owner against defects in materials and craftsmanship. Any defects in workmanship will be covered by SKB. Damages due to accident, improper care, negligence or normal wear, where SKB is not at fault, are not covered.
  
Soft Product Warranty
SKB Soft Products are fully warranted to the original owner against defects in materials and craftsmanship for one (1) year from purchase. Any defects in workmanship will be covered by SKB. Damages due to accident, improper care, negligence or normal wear, where SKB is not at fault, are not covered.
  
About ATA Sport Cases by SKB
Sport cases by SKB are crafted to exceed the ATA (Airline Transportation Association) specification 300, category 1. This specification establishes a stringent standard for transport container design ensuring the product's ability to withstand a minimum of 100 trips by air. SKB ATA rated cases are molded from ultra-high molecular weight polyethylene, the material specified by the U.S. military for cases and containers which must with-stand the toughest field conditions imaginable. The case color runs through the material so scratches are invisible and the "poly" is impervious to all solvents, oils, fuels and acids. Every case detail is purposefully designed to optimize function. The molded-in configuration of bumpers and ribs are designed to absorb shock and vibration as well as provide protection for exposed hardware. The ribs give the case superior rigidity and create the unique male / female mating system for secure stacking. The aluminum valance on SKB cases provides a reliable "tongue and groove" closure and a neoprene "o-ring" gasket keeps out harmful moisture. Heavy-duty, die-cast locking latches are engineered for a lifetime of easy, smooth service. These quality latches are field replaceable and are guaranteed for the life of the case.
  
Return Authorization Request
Original owners of SKB brand hardshell cases whose case is damaged and cannot be repaired with field replaceable parts may request a Return Authorization Number and instructions on returning the case to us. Please do not send damaged cases to us without a Return Authorization Number. We will repair or replace the damaged case at no cost to you. Contact our Customer Service Department at customerservice@skbcases.com for instructions. We may request that you email us a photo of your case to help identify the exact model. Repair usually takes about two weeks from the time we receive your case. SKB Cases pays for return shipping.